How it works


Step 1: Choose

Select a qualified therapist from our list of seasoned experts, each trained to provide specialized care tailored to your specific needs.

Step 2: Schedule

Choose the dates and times that align with your personal schedule, ensuring convenience and flexibility.

Step 3: Meet

Meet with the expert you previously selected via phone or video, and start making progress.

Frequently Asked Questions

Will Teladoc follow up with each visit?

Teladoc providers use the secure member message center after each visit to share a summary of the visit. If you and your provider decide to schedule another visit, he or she will schedule that through the message center as well. Our licensed nursing staff may also reach out to you directly by phone after your visits to follow up if needed.

What should I do if I need to cancel my mental health visit?

You can cancel your visit on or the Teladoc mobile app. After logging in to your account, navigate to your “Upcoming Visit” details, found on the home page. There you will see a “Cancel Visit” button, which you can click to cancel your visit. If you have any immediate issues or questions, please call 1-800-Teladoc for assistance. If you do not show up for your Mental Health visit or cancel with less than 24 hours’ notice, you may be charged a fee. Read more about our Cancellation Policy.

How do you match me with the right mental health professional?

When you schedule a visit, we will ask you questions about your preferences for your mental health professional. We will also ask you questions about what your specific needs are. You will be able to choose from a selection of matching provider profiles, which will display information including gender, language and specialties.

Can I talk to the same therapist/psychiatrist every time?

Yes. You can see the same specialist throughout your treatment.

What types of mental health professionals can prescribe medications?

Therapists provide therapy services aimed at increasing insight and gaining coping tools and they cannot prescribe medication. Psychiatrists can prescribe medications, they will assess a person’s symptoms then prescribe medication(s) to support managing symptom(s). However, in accordance with federal regulations, our psychiatrists cannot prescribe certain kinds of medications including ones that require in-person care and ongoing monitoring, for example benzodiazepines. You can use our services for therapy or guidance or to obtain other medications. However, if you are currently taking any of these drugs, we cannot prescribe refills. Examples of the types of medications we can prescribe include: antidepressants, anxiolytics/sedatives/hypnotics, some medications for ADHD, chemical dependency adjuncts, monoamine oxidase inhibitors, and others.

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