Teladoc providers use the secure member message center after each visit to share a summary of the visit. If you and your provider decide to schedule another visit, he or she will schedule that through the message center as well. Our licensed nursing staff may also reach out to you directly by phone after your visits to follow up if needed.

You can cancel your visit on Teladoc.com or the Teladoc mobile app. After logging in to your account, navigate to your “Upcoming Visit” details, found on the home page. There you will see a “Cancel Visit” button, which you can click to cancel your visit. If you have any immediate issues or questions, please call 1-800-Teladoc for assistance. If you do not show up for your Mental Health visit or cancel with less than 24 hours’ notice, you may be charged a fee. Read more about our Cancellation Policy.

When you schedule a visit, we will ask you questions about your preferences for your mental health professional. We will also ask you questions about what your specific needs are. You will be able to choose from a selection of matching provider profiles, which will display information including gender, language and specialties.

Yes. You can see the same specialist throughout your treatment.

Therapists provide therapy services aimed at increasing insight and gaining coping tools and they cannot prescribe medication. Psychiatrists can prescribe medications, they will assess a person’s symptoms then prescribe medication(s) to support managing symptom(s). However, in accordance with federal regulations, our psychiatrists cannot prescribe certain kinds of medications including ones that require in-person care and ongoing monitoring, for example benzodiazepines. You can use our services for therapy or guidance or to obtain other medications. However, if you are currently taking any of these drugs, we cannot prescribe refills. Examples of the types of medications we can prescribe include: antidepressants, anxiolytics/sedatives/hypnotics, some medications for ADHD, chemical dependency adjuncts, monoamine oxidase inhibitors, and others.